General terms and conditions

In these general terms and conditions: "Qaizen Consulting" means Qaizen Consulting BV, with registered office at Eugène Hendrickxstraat 6, 2100 Deurne (Belgium), registered in the Crossroads Bank for Enterprises under company number BE 1034.883.991, and "the client": any natural or legal person that receives services from Qaizen Consulting or concludes an agreement for such services.

These general terms and conditions apply to all offers, quotations, agreements and deliveries of consulting and support services by Qaizen Consulting, unless expressly deviated from in writing.

Each specific assignment is governed by a separate assignment confirmation or agreement. In case of conflict, the provisions of that specific agreement prevail over these general terms and conditions.

Qaizen Consulting provides services in quality assurance, regulatory affairs and pharmacovigilance, including interim management, Qualified Person and Responsible Person services, consulting engagements, audits, validation and training.

Advice and support remain limited to the agreed scope. The client remains responsible to third parties and authorities for its own operations and decisions.

Quotations and price proposals are valid for thirty calendar days unless stated otherwise. An agreement is only formed by written confirmation by Qaizen Consulting or by the actual performance of the assignment.

Qaizen Consulting performs the assignment to the best of its insight and ability. The client provides all necessary information, documents and access in good time and appoints a point of contact. Delays resulting from a lack of cooperation cannot be attributed to Qaizen Consulting.

Invoices are payable within thirty days of the invoice date unless agreed otherwise. In the event of late payment, default interest is due by operation of law in accordance with the Belgian law on combatting payment delays between companies, plus a flat-rate compensation of ten percent of the outstanding amount with a minimum of 250 euros.

Qaizen Consulting is only liable for direct damage that is the direct consequence of an attributable shortcoming. Any liability is limited to the amount of the fee paid by the client for the assignment concerned, up to a maximum of the amount paid out by the professional liability insurance.

Liability for indirect damage, including consequential damage, loss of profit or business interruption, is excluded. A shortcoming cannot be attributed to Qaizen Consulting if it results from incorrect or incomplete information from the client or from a decision of the client or a third party.

All documents, methods, templates and reports delivered by Qaizen Consulting remain its property. The client obtains a non-exclusive right of use for its own internal purposes, provided the fee has been paid. Passing on to third parties or reproduction without prior written consent is not permitted.

The parties maintain confidentiality regarding all confidential information obtained in the course of the assignment. For the processing of personal data via this website, the privacy statement applies.

These general terms and conditions and all agreements are governed by Belgian law. Disputes are submitted to the competent courts of the judicial district of Antwerp, Antwerp division.

Qaizen Consulting may amend these general terms and conditions. Amendments do not apply to current assignments unless expressly agreed. The most recent version is always available on this page.